Your support team might just be your biggest user research asset in your company
We speak a lot about user research at Automattic within our various product divisions and it's easy to get your head down in the trenches and feel like you don't have the time to come out to even see your users, never mind speak to them!
Lightroom to WordPress
The WordPress.com team recently published a lightroom plugin that allows you to export your photos direct from Lightroom to WordPress - and it promised - No fuss, no mess!
Conversational design
I read Die Dashboards Die - by Nir Eyal recently and it resonated with me - but it also got me thinking about how some of this could be applied to traditional web design.
6 things I learnt from ‘hustling’
Hustle is a popular tech/startup term – but I have never really seen anyone explain what they did when they were hustling – you just hear them say they ‘hustled’ and then they were ‘successful’. It tends to be defined as: Anything you need to do to make money… if you making money, you hustling....
Build the company that you wouldn’t sell
I watched this talk ‘Build the company that you wouldn’t sell‘ by Zach Klein and it aligned well with this talk I watched by David Hieatt around the concept of doing one thing well. It seems as though the norm these days when building a company is to start building it with your exit strategy in place before you even...
How many decisions does your customer making before buying your product?
Early this year I was part of a discussion around ‘how many design options to present’ and the topic of decision fatigue came up. Decision fatigue is defined as: Decision fatigue refers to the deteriorating quality of decisions made by an individual, after a long session of decision making. It is now understood as one of the...